Apple Penn Square

What customers say:

⭐ “I went in here to replace my watch and I started with Laurel and wrapped up with Johnny. Both were super knowledgeable in the products and the transition with Johnny relieving Laurel for her break was flawless, it was like they didn’t skip a beat. I was in and out in less than 30 minutes. Apple in general makes things so easy these days which is also super convenient. Thank you both! Excellent iPhone battery replacement service.” – Review

⭐ “I had a great experience at this location! As soon as I walked in, I was warmly acknowledged by the staff, which made me feel welcome right away. The team was knowledgeable and answered all of my questions clearly and effectively. They were able to quickly solve the issue I came in for, and I left completely satisfied. Excellent customer service all around! Excellent iPhone battery replacement service.” – August

⭐ “Wanted to buy a new phone outright, and was a little apprehensive after reading some of these reviews. Tried to make an appointment but was never able to successfully book one. Showed up early on a Saturday before they were busy and got help pretty much immediately. Ran into a carrier problem that required me to leave and then come back when they were extremely busy. They still managed to get me helped fairly quickly and ended up dealing with Crystal. Crystal (hope I’m spelling that correctly) was knowledgeable and helpful. Got us through the whole process quickly without us feeling rushed. Was a very good experience. Thanks Crystal! Excellent iPhone battery replacement service.” – Eric

⭐ “Had the pleasure of speaking with a gentleman named Alex today at the Apple Store. He was professional and quick to assist me with my AirPods. He identified the problem and promptly resolved my issues. If I were to come back I will specifically ask for his assistance. Great customer service is hard to come by these days but I was impressed with my interaction today. Thanks! Excellent iPhone battery replacement service.” – Dillon

⭐ “You can’t pay people to care, so pay the people who do care. I walked into the store ready to toss my 2021 iMac into the trash and disavow Apple altogether. Not angrily, just as a matter of course. Kevin (the tech man with a scarf) actually cared about the customers. He accepted my walk-in very quickly while also helping another customer. Midway through helping me, he accepted yet another customer, and it was clear he wasn’t being forced to do this. He just didn’t want customers waiting for an inappropriate amount of time. He also fixed the issue I was having with my dud of an iMac. I went from feeling like someone who got scammed into buying from a massive corporation to someone who is supporting the likes of people that actually care. Someone give Kevin a raise. Then give the guy who hired Kevin a raise. Thank you scarf guy! Excellent iPhone battery replacement service.” – Calvin

⭐ “Dozie Ololo went above and beyond! The atmosphere was welcoming and helpful i would recommend this location to anyone. Best experience I’ve had with apple thus far. Excellent iPhone battery replacement service.” – Sumayyah

⭐ “Now although a lot of people on here complain about their phone service I can truly say that the in store experience is a much different experience. These apple staff are super nice and work hard to resolve issues and (or) answer questions. I came in for the photo walks that is essentially a workshop on taking pictures using different features and I did both that day. Chris who was our mentor did an amazing job at teaching us everything there is to know about taking pictures with the new iPhone X. Come in for the workshops and you won’t be dissatisfied. Excellent iPhone battery replacement service.” – Rob